These after-sales service terms apply to AirProce® AI Series products and their related factory-installed components.
Within 7 days from the date of purchase (based on the invoice or receipt date issued by the seller), if there is any quality problem of the product itself (quality problems refer to functional failures stipulated by national laws and regulations, and shall be confirmed by Airproce or its authorized sellers; this definition shall apply hereafter), users shall be provided with free returns, replacement of a same product, or maintenance service. Sellers are responsible for the caused returns, replacements and refunds. If the product does not have quality problems, returns or replacements of same product shall be not provided. Filters are consumables, and are thus not within the scope of replacement and maintenance services.
Within 15 days from the date of purchase (based on the invoice or receipt date issued by the seller), if there is any quality problem of the product itself, users shall be provided with free replacement of a same product or maintenance service. Filters are consumables, and are thus not within the scope of replacement and maintenance services.
Within one year from the date of purchase (based on the invoice or receipt date issued by the seller), if there is any quality problem of the product itself, users shall be provided with free maintenance service (three-year warranty for wind blower, and one-year warranty for electric components). Filters are consumables, and are thus not within the scope of maintenance services.
The software of air purifier needs to be updated timely to maintain optimal performance. Most machine faults can be repaired after updating, and we provide free software update service for our users.