These after-sales service terms apply to AirProce® AI Series products and their related factory-installed components.
Within 7 days from the date of purchase (based on the invoice or receipt date issued by the seller), if there is any quality problem of the product itself (quality problems refer to functional failures stipulated by national laws and regulations, and shall be confirmed by Airproce or its authorized sellers; this definition shall apply hereafter), users shall be provided with free returns, replacement of a same product, or maintenance service. Sellers are responsible for the caused returns, replacements and refunds. If the product does not have quality problems, returns or replacements of same product shall be not provided. Filters are consumables, and are thus not within the scope of replacement and maintenance services.
Within 15 days from the date of purchase (based on the invoice or receipt date issued by the seller), if there is any quality problem of the product itself, users shall be provided with free replacement of a same product or maintenance service. Filters are consumables, and are thus not within the scope of replacement and maintenance services.
Within one year from the date of purchase (based on the invoice or receipt date issued by the seller), if there is any quality problem of the product itself, users shall be provided with free maintenance service (three-year warranty for wind blower, and one-year warranty for electric components). Filters are consumables, and are thus not within the scope of maintenance services.
The software of air purifier needs to be updated timely to maintain optimal performance. Most machine faults can be repaired after updating, and we provide free software update service for our users.
1. If there are quality problems of the product under normal use conditions during warranty period, AirProce will provide free maintenance services.
2. The following circumstances are not within the scope of free warranty, and AirProce can provide paid maintenance services:
① All damage caused by human factors, including usage under non-normal working environment, damage caused by not following instructions, etc.;
② Unauthorized disassembling, repair, or modification by user, and maintenance by unauthorized units;
③ Damage caused by inappropriate transport after purchase;
④ Other damage caused by irresistible forces (e.g. fire, lightning, floods, earthquakes, etc.);
⑤ User cannot provide a valid invoice and warranty certificate;
⑥ Out of free warranty;
1. Freight will be covered by Airproce within the warranty services and period;
2. Freight shall be paid by user for extended warranty service and period (warranty is expired or within the scope of paid maintenance)
If you encounter any problems with our products, you can reach us by the customer service hotline or e-mail.
Customer Service Hotline: 400-999-2635 (9: 00-18: 00, Monday to Friday)
E-mail：service@airproce.com
Official website (Chinese): www.airproce.com
The above service terms are limited to the People's Republic of China, except Hong Kong, Macao and Taiwan.